Consumers

Consumers are the people who sign in to your platform. You manage them from the Users area, where you can create an account, edit someone's name and contact details, reset or force a password, turn on two-step verification, set how many projects they can own, and suspend, restore, activate or delete an account. Open the Users tab to start.

Before you start — You need an administrator account. Each consumer's record opens on its Overview tab (the account summary) and has Project, Messaging, Security and API tabs for the rest.

Find a consumer

Use this to locate someone before acting on their account.

  1. Open the Users tab. The Overview sub-tab lists every account, newest first.
  2. To narrow the list, click a filter card at the top: All users, New (accounts not yet activated — the card shows how many) or Activated.
  3. To find one person, open the Search sub-tab, type a name, email or phone number in the box, and click Search.
  4. Click anywhere on a row — or its Details button — to open that consumer's record.

The record opens on the Overview tab, showing the account's identity, contact details, verification status and last sign-in.

Tip — The list is paginated; use Previous and Next at the bottom to page through results. An empty result shows No result.

Create a consumer

Add an account by hand — for example to onboard someone who can't register themselves. The platform generates a temporary password for them.

  1. Open the Users tab, then the New sub-tab.
  2. Enter the person's First name and Name.
  3. Enter their Email address and Phone number.
  4. Choose their country from the Countries list.
  5. Click Register.

The account is created and a Login Credentials panel appears showing the Email address and a one-time Password.

Important — The temporary password is shown only once. Copy it and pass it to the person securely; they must change it the first time they sign in.

Edit a consumer's name or country

  1. Open the consumer (see Find a consumer).
  2. On the Overview tab, click Modify the identity.
  3. Change the First name, Name or Countries field.
  4. Click Register.

You'll see Modifications saved successfully and the record shows the new details.

Edit a consumer's email or phone

  1. Open the consumer and stay on the Overview tab.
  2. Click Edit Coordinates.
  3. Change the Email address or Phone number.
  4. Click Register.

The contact details are updated.

Note — Changing an address doesn't re-verify it. Whether the consumer must verify the new email or phone depends on your security settings; you can review checks under Verifications.

Reset a consumer's password

Generate a new temporary password — use this when someone is locked out and can't reset it themselves.

  1. Open the consumer, then open the Security tab.
  2. Under Reset the password, click Reset.

A new temporary Password is generated and shown once.

Important — Copy the password before leaving the page; it isn't shown again. The consumer must change it at their next sign-in.

Require a new password at the next sign-in

Force someone to choose a new password without changing it for them — useful after a suspected compromise.

  1. Open the consumer, then open the Security tab.
  2. Under Require a new password, click Activate.

The next time the consumer signs in, they must set a new password before they can continue.

Note — If this is already on, the page shows This option is already activated.

Turn two-step verification on or off

Control whether this consumer must enter a second code (sent by email) when they sign in.

  1. Open the consumer, then open the Security tab.
  2. Click Two-step validation.
  3. Choose Activate or Deactivate, then click Save.

You'll see Changes saved successfully, and the consumer's two-step status updates.

Note — Sending the second-factor code is a metered action; see Usage & billing. Whether new accounts get two-step verification by default is set in Settings.

Sign a consumer out of all devices

End every active session for a consumer — for example if a device was lost.

  1. Open the consumer, then open the Security tab.
  2. Under Connection Session, click Log out.

The consumer is signed out of all their devices immediately and must sign in again.

Note — If there's nothing to end, the page shows No active session.

Set how many projects a consumer can own

Give one consumer a project limit that overrides the platform-wide limit.

  1. Open the consumer, then open the Security tab.
  2. Open Project limit.
  3. Enter the maximum number of projects this consumer may own.
  4. Click Save.

The per-consumer limit takes effect immediately and overrides the global limit.

Note — Set the value to 0 to make this consumer follow the global limit instead. The platform-wide default is configured in Settings.

Suspend a consumer

Suspending blocks an account and signs the person out everywhere, without deleting anything. You can restore it later.

  1. Open the consumer and stay on the Overview tab.
  2. Click Suspend the user.
  3. On the confirmation page, read What happens?, then click Suspend.

The account's status becomes suspended: the person can no longer sign in and their active sessions end immediately. The change is recorded in the event log.

Note — Test accounts (addresses like xx_xxxxx@owoxo.dev) are protected: the page shows This test account is protected and the action is blocked.

Restore a suspended consumer

Bring a suspended account back.

  1. Open the suspended consumer (filter or Search for them).
  2. On the Overview tab, click Restore the user.
  3. On the confirmation page, click Restore.

The account is reactivated and the person can sign in again.

Note — After a restore, the consumer must verify their account again before using it.

Activate a consumer immediately

Force a New account to active without waiting for the email or phone check — for example for an account you created and trust.

  1. Open the consumer, then open the Security tab.
  2. Under Force account activation, click Force activation.
  3. On the confirmation page, click Force activation.

The account is activated right away, with no email or phone verification.

Note — If the account is already active, the page shows The user's account is already activated.

Delete a consumer

Permanently remove an account. This can't be undone — suspend instead if you might need it back.

  1. Open the consumer, then open the Security tab.
  2. Under Delete the account, click Delete.
  3. On the confirmation page, read What happens?, then click Delete.

The account is deleted permanently and can no longer sign in. Projects the account owned are no longer accessible to it.

Important — Deletion is definitive; there is no restore. Test accounts (addresses like xx_xxxxx@owoxo.dev) are protected and can't be deleted.