Messaging

The Messaging area covers the emails and SMS your service sends to consumers. Email and SMS work the same way: set up a sender, then send messages and review their history. Every message is queued with a status you can track.

Email

Set up the sender (once)

  1. Overview shows your email send count and the status of your sender

account — its name, address, and whether the address and domain are validated.

  1. Create sender — enter a sender name and address. The address is checked

for validity, then registered with the email provider.

  1. Validate the address — you receive a one-time code at that address; enter

it to confirm ownership.

  1. Validate the domain — the page lists the DNS records to add (a provider

TXT record, two DKIM records, and DMARC). Add them at your DNS host, then use Check domain; once all records pass, the domain is authenticated.

Your sender is ready once both the address and the domain show as validated.

Send an email

Compose email lets you pick a consumer (search by name/email), set the subject, and write the message (a template can pre-fill it). Sending requires a fully validated sender. The email is queued for delivery, prefixed with your site name, and recorded.

History is the full send log, with All / Web / Sys tabs (Web = messages you sent by hand, Sys = automatic ones). Each row shows the recipient, status, schedule and creation time, the template, the sender, and a subject/message preview. Search finds messages across recipient, subject, sender and body (up to 100 results).

You can also remove a sender from Overview → Delete sender.

SMS

SMS mirrors email, more simply:

default sender is used until you set your own).

and send. It's queued, prefixed with your site name, and recorded.

Good to know

Messages are queued, not sent instantly — their status (scheduled, sent, failed…) is shown in the history. A consumer's own message history is also visible from their consumer record.